Days
Hours
Minutes
Seconds

LIVE TRAINING

Customizing QBO

Learn to customize your QuickBooks Online dashboard, navigation, invoices, and bank feeds.

Customer Leads Hubba-Hubba (Podcast)

Episode 107 | Customer Leads Hubba-Hubba | Royalwise

Table of Contents

Podcast Episode Overview

Alicia takes a live, unscripted look at QuickBooks’ brand new customer center and leads feature, currently in beta testing. She walks through the Gmail integration that automatically identifies potential leads from your email, explores the lead conversion pipeline from inquiry to close, and demonstrates the new post-invoice survey system that requests reviews, testimonials, and referrals from clients. This hands-on exploration reveals how QuickBooks is positioning itself to help accounting professionals better manage customer relationships and automate follow-up communications.

Creators & Guests

  • Host – Alicia Katz Pollock, MAT

Sponsors

Links

Video demo of the new Customers Hub:
https://www.youtube.com/live/WDrMrfoO9zk?si=CSBamjalWBk67_J4

Register for Alicia’s community for full access to all her updated classes about the new QuickBooks interface (on the Intuit Platform):
http://royl.ws/QBO-Refresh?affiliate=5393907

We want to hear from you!

Send your questions and comments to us at unofficialquickbookspodcast@gmail.com.
Join our LinkedIn community at https://www.linkedin.com/groups/14630719/
Visit our YouTube Channel at https://www.youtube.com/@UnofficialQuickBooksPodcast?sub_confirmation=1

Sign up to Earmark to earn free CPE for listening to this podcast
https://www.earmark.app/onboarding

 

This podcast is independently operated and is not affiliated with or endorsed by Intuit Inc. or QuickBooks®. Any references to Intuit and QuickBooks products are made solely for the purpose of discussing the topics related to the company and its software.

Picture of Alicia Katz Pollock
Alicia Katz Pollock
Recently named the 2026 Top ProAdvisor Educator by Insightful Accountant, Alicia is a nationally recognized QuickBooks Online expert with a Master’s in Teaching and decades of business consulting experience. Known for her patience, commitment, and approachable teaching style, she makes QuickBooks easier to understand for small business owners and accounting professionals alike, helping them build the skills they need to manage their finances with clarity and ease.
Picture of Alicia Katz Pollock
Alicia Katz Pollock
Recently named the 2026 Top ProAdvisor Educator by Insightful Accountant, Alicia is a nationally recognized QuickBooks Online expert with a Master’s in Teaching and decades of business consulting experience. Known for her patience, commitment, and approachable teaching style, she makes QuickBooks easier to understand for small business owners and accounting professionals alike, helping them build the skills they need to manage their finances with clarity and ease.
Don't forget to share this post.
Related Articles
Ignition’s Top 50 Women in Accounting 2026
News
Payden Miller
Alicia Katz Pollock Named One of Ignition’s Top 50 Women in Accounting 2026

Alicia Katz Pollock Named One of Ignition’s Top 50 Women in Accounting 2026 We have some exciting news to share from Royalwise: Alicia Katz Pollock has been named one of Ignition’s Top 50 Women in Accounting 2026! And if that sounds familiar, there’s a reason. Alicia was also named one of Ignition’s Top 50 Women in Accounting in 2023, making

Read More »
Episode 154 | QuickBooks Live is Dead, Long Live Intuit Experts | Royalwise
QuickBooks
Alicia Katz Pollock
QuickBooks Live is Dead, Long Live Intuit Experts – Podcast

Podcast Episode Overview QuickBooks Live is officially retired, and Alicia sits down with Dan DeLong and Matthew Fulton to unpack what replaces it: Intuit Experts, a narrower set of services built directly into QBO Simple Start and above. They walk through the new Books Check-In, Smart Expert Categorization, and Expert Books Upkeep offerings, how the accountant-attached toggle works, and why

Read More »
Episode 153 | Karla Uribe, Intuit’s Director of Product Management, IAS | Royalwise
QuickBooks
Alicia Katz Pollock
Karla Uribe, Intuit’s Director of Product Management, IAS – Podcast

Podcast Episode Overview Alicia sits down with Karla Uribe, Intuit’s Director of Product Management for the Accountant Segment, to unpack the vision behind Intuit Accountant Suite. They dig into the new Books Close and Client Insights features, how pricing and the ProPartner tiers will work, and what migrating from QBOA actually looks like in practice. Karla also addresses the AI

Read More »