Royalwise
Terms & Conditions
Effective Date: January 1, 2025
1. Overview
Welcome to the Royalwise OWLS (On-demand Web-based Learning Solution), our video training library and learning platform!
As a new subscriber and/or learner in our community, you are in good hands. Our mission is to teach you how to confidently use your computer, and with our guidance we are confident that you will quickly be able to do so! We appreciate your business and thank you for your trust.
Customer service is just as important to us as is client support, and to that end, we want to proactively and transparently make sure you understand our Disclaimers, Terms and Conditions of your participation.
2. Registration Policy
Persons registering under personally identifiable information must be 17 years of age or older. See CHILDREN AGE 16 AND UNDER policy below for a full explanation.
3. Program Level Policy
Our courses/program levels have the following stated level of learning/difficulty: “Basic”, “Intermediate”, and “Advanced”. Basic refers to courses where no experience is necessary. Intermediate courses require some foundational knowledge for learner success. Advanced topics are topics for learners with specific needs.
CPE Content Review Policy
Programs offered for CPE credit are reviewed by qualified persons other than those who developed the programs. These reviews occur before the first presentation of the materials and again after each significant revision of the program. We require the participation of at least one CPA in the development of every program for accounting and auditing. And we require the participation of a CPA, tax attorney, or IRS enrolled agent in the development of each program in taxes.
4. Course Update Policy
Our curriculum is “technology-centric” and is often driven by software/hardware feature changes, as well as concepts and end-user experiences surrounding the technology. Because technology is always evolving, we work to update our course curriculum on an as needed basis and in order to have the curriculum remain relevant to our learners. We re-teach, re-record and update course material as often as every 3 months and as infrequently as 2 years. Due to the sporadic nature of changes in technology and the timing around course updates, what you see in our videos may not exactly match what you see on your screen. Please note that when an update to the curriculum occurs, learners are notified.
To request a course update please contact Jef Black, Operations Manager, at 503-406-6550, info@royalwise.com.
5. Cancellation Policy
Live Classes: Live class enrollments can be transferred to our On-demand Courses or refunded before the course starts. If you miss a scheduled class, you will receive a recording to watch later. In the case that a Live Event is canceled you will receive a notification by email.
On-Demand: On-demand video courses can be refunded before 50% completion.
Subscription: Cancellation of your Royalwise subscription is quick and easy, and you have the ability to do so yourself at any time. To cancel, log into your OWLS portal (learn.royalwise.com). On the home page, scroll down on the right margin to “Subscriptions” and then click on the Cancel Subscription button.
We suggest giving yourself 5 days lead time before your renewal date to cancel your membership, just in case you have any questions. After you cancel, you can continue to watch courses until the end of your subscription period. For example, if you cancel a week before your renewal date, you can still take classes for seven more days.
Subscription cancellation requests are given a 5 business day grace period for monthly subscriptions and a 10 business day grace period for annual subscriptions. We will fully refund tuition during that window. Requests received afterward will be prorated.
Even after canceling your membership subscription, you will still have lifetime access to all of the courses you specifically purchased, attended live, or enrolled using a coupon. This includes future updates of the course content.
For assistance with cancellations, please contact Jef Black, Operations Manager 503-406-6550, info@royalwise.com.
6. Refund Policy
Live class enrollments can be transferred to our On-demand Courses or refunded before the course starts. If you miss a scheduled class, you will receive a recording to watch later.
In the event a live class is canceled, or a recording is not provided in lieu of your attendance, we will contact you with options for a full refund or provide a credit to your account that may be applied to other Royalwise products.
On-demand video courses may be refunded before 50% completion.
To request a refund, please contact Jef Black, Operations Manager 503-406-6550, info@royalwise.com.
7. Grievance Policy
At Royalwise.com, we are known for our 100% customer satisfaction. We want you to be happy! If we cannot resolve an issue, or offer a resolution, we will issue a refund. Please contact Jef Black, Operations Manager, at 503-406-6550, or email info@royalwise.com to let us know how we can improve our services.
8. Contact Us
If you have any questions about our Terms & Conditions, contact us at:
Royalwise Solutions, Inc.
[info@royalwise.com]
[503-406-6550]