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Resilience in the Face of Change – Podcast

Episode 151 | Resilience in the Face of Change | Royalwise

Table of Contents

Podcast Episode Overview

Alicia sits down with longtime friend and Intuit Trainer/Writer Network co-founder Alison Ball to trace her path from Intuit through Liscio and BookKeep to running her own consulting practice as a trusted sounding board for tech companies and practitioners alike. Alison breaks down why so many accounting tech products stumble (hint: they skip the accountants), shares Blake Oliver’s now-famous advice to fix your bottleneck before pointing AI at anything else, and makes the case for why the UK’s tax system might be a preview of where the US is headed. Grandkids, gardens, and gamillion-dollar vines make an appearance too.

Creators & Guests

  • Host – Alicia Katz Pollock, MAT
  • Guest – Alison Ball

Sponsors

Podcast Highlights

(00:00) – Podcast Welcome Guest Intro
(00:45) – Off Brand QBO Shirt Story
(01:36) – How We Met At Connect
(04:24) – TWN Origins And Auditions
(07:05) – TWN Disbanding Impact
(09:03) – Layoffs And Career Shifts
(12:43) – Product Design Mistakes
(15:25) – AI Bottlenecks And Decisions
(17:39) – Community Collaboration Shift
(22:13) – Canada Vs US Accounting
(24:29) – Canadian Community Leaders
(25:21) – Inclusive Culture And Travel Plans
(26:16) – Training Tour Across Canada
(27:03) – Advice For Industry Change
(28:48) – Getting On The AI Train
(31:16) – Tech That Fades Into Background
(32:21) – AI Apps And Workflow Value
(35:25) – Making Tax Digital Future
(40:05) – Life Updates And Where To Connect
(43:36) – QuickBooks Hands On Training Pitch
(45:24) – Final Thanks And Wrap Up

Links

Reach out to Alison at https://www.linkedin.com/in/alisonball/
Listen to our episode about Intuit layoffs: uqb.show/146

HANDS-ON QUICKBOOKS TRAINING COURSE, http://royl.ws/HOT2026?affiliate=5393907

We want to hear from you!

Send your questions and comments to us at unofficialquickbookspodcast@gmail.com.
Join our LinkedIn community at https://www.linkedin.com/groups/14630719/
Visit our YouTube Channel at https://www.youtube.com/@UnofficialQBOPodcast

Sign up to Earmark to earn free CPE for listening to this podcast
https://www.earmark.app/onboarding

 

This podcast is independently operated and is not affiliated with or endorsed by Intuit Inc. or QuickBooks®. Any references to Intuit and QuickBooks products are made solely for the purpose of discussing the topics related to the company and its software.

Picture of Alicia Katz Pollock
Alicia Katz Pollock
Recently named the 2026 Top ProAdvisor Educator by Insightful Accountant, Alicia is a nationally recognized QuickBooks Online expert with a Master’s in Teaching and decades of business consulting experience. Known for her patience, commitment, and approachable teaching style, she makes QuickBooks easier to understand for small business owners and accounting professionals alike, helping them build the skills they need to manage their finances with clarity and ease.
Picture of Alicia Katz Pollock
Alicia Katz Pollock
Recently named the 2026 Top ProAdvisor Educator by Insightful Accountant, Alicia is a nationally recognized QuickBooks Online expert with a Master’s in Teaching and decades of business consulting experience. Known for her patience, commitment, and approachable teaching style, she makes QuickBooks easier to understand for small business owners and accounting professionals alike, helping them build the skills they need to manage their finances with clarity and ease.
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