I had a badly contaminated iPhoto file problem and had worked with several other consultants without resolution. Jamie was able to comprehend the problem and resolve most all of the issues promptly, while providing me some valuable advice and technical tips in the process. An outstanding job.

I have had Jamie to my home for one-on-one computer training and highly recommend this method of learning. You can accomplish so much more and it is well worth the cost.

Thank you so much for setting me up with Jamie from Royalwise. He spent about two hours at my home office yesterday and gave me exactly the kind of support I was looking for when I originally reached out to an Apple consultant for my project, simplifying and explaining everything clearly and getting me set up to use my photo library, iCloud services and Photos. He’s going to send me a summary email and cc you, I believe.
I think thanks to him my files are in order and I’m ready to use the new Photos app. The one remaining item to complete the loop is that I had purchased a 1 TB external drive at SMB’s recommendation, and per Jamie, it is not big enough for my library. Jamie recommended I purchase a second one.
Thank you so much for stepping in. You restored the faith and enthusiasm I had for Apple since I became a customer in 2010. I appreciate having the introduction to Jamie, who is terrific.

Having used the computer help services of both Alicia and Jamie for over two years, I cannot speak more highly of their knowledge, attitude and teaching ability.

I have primarily worked with Jamie and have found him an excellent teacher for me. That is quite a comment as at age 86 I don’t have much exposure to friends who can reinforce his ideas and solutions after his lessons. Unfortunately,at my age ,I tend to forget his instructions if I don’t put them to use fairly often after my lesson. He recognized this shortcoming and now leaves me with a short written recap of the subjects we covered. When needed, I can now refer back to his notes to refresh my memory of the solution.

I think the best way to describe both of the Pollocks is to say that they are extremely talented in their field, fun people to know, and, above all, patient with their pupils. I recommend them to any one who needs assistance.

When Jamie visited us to help with our iCloud storage needs, he was able to set us on the proper course to resolution. He helped me to understand the process well enough to troubleshoot a later problem when the uploading suddenly stopped. Now, all items we need to have stored in the cloud have been successfully uploaded.

So, we don’t need any further assistance. However, Jamie reminded us of the double-dog rule concerning computer age so we expect to see you again sometime in the not too distant future.

I’ve been intending to write Jamie and thank him for getting us on the right track! (we couldn’t consistently connect with the printer). He pointed to the router, gave us good information about what we needed and, lo and behold, once we had it set up we had a working printer. It is SO nice to be able to print without wondering if it will work and having to turn it om and off.

So: thank you, thank you, thank you.

Jamie is spot on with his technical skills and problem solving abilities. The world of computer problems can be overwhelming, however Jamie is able to streamline, decipher and solve the most complicated issues. HIGHLY RECOMMEND.

Thank you Jamie for your help with my back up system. So glad that is now working.

Also happy for all the other little tid bits you gave me!

Jamie,

Thank you! I'm always amazed the skills you have.  From my perspective it's an art. I appreciate your ability to work with a diverse population and all so patiently.  THANK YOU!

- Janet W