If you’re upgrading to a new version of Windows, Microsoft Office, or are converting to Macs, avoid chaos by managing the training. Or if you hire a new employee who needs to brush up his or her computer skills, give us a call.
We can design a custom computer training curriculum of any size, from 1-on-1 sessions to multiple branches with hundreds of employees.
Our training can be much more than just explaining software features. Before we begin, we can do a needs assessment to address the concerns of each department, then build that feedback into the approach. In that way, your new systems are implemented to incorporate Best Practices. When employees are subsequently trained, they learn not just the software, but how it should be used in your business.
Set up Computer Systems:
A PORTLAND MEDICAL CLINIC implemented new Scheduling and Billing software. We met with the Coordinators of every department to discover what they needed the computers to do in order for their business to run effectively. We orchestrated the training in such a way that, for example, we taught the Schedulers where to enter data in the Notes that the Front Desk would need when a patient arrived. Instead of simply training employees on what buttons to click, we developed a comprehensive medical management system using the software’s features. The employees never knew they were being taught to enter information requested by different departments. They just thought that’s how the software worked.
Best Practices:
At a PORTLAND NON-PROFIT, we met with all employees to see how they organized their individual clients’ spreadsheets and documentation. We developed a Best Practices list, and trained each employee to save their work the same way so that all the files were consistent.
Classroom training:
Key personnel can be trained as a group on any software package, either in one afternoon or in a series. We come equipped with our own projector.
•At a LAW FIRM, we assisted in training staff during a computer conversion from Windows XP to Windows 7, and Microsoft Office 2003 to 2010. The conversion included setting up Shoretel voicemail software, MacPac templates, and document management systems.
•At a HOSPITAL, we taught classes in Microsoft Word, Excel, Powerpoint, and Outlook to all interested employees.
•At an ADVERTISING AGENCY, we trained their entire office to use PowerPoint, including using templates so that all their team’s presentations had the same look and feel.
•At a COUNSELING CENTER, We trained 10 employees on Microsoft Word, Excel, and Entourage over four half-day classes. Each employee attended sessions geared for their specific needs.
•For a CREATIVE AGENCY, we trained their Graphic Design department on iWorks’ Pages and Keynote.
•At a LAW FIRM, we provided 12 hours of job retraining on Microsoft Office for their administrative support staff when their office closed.
•At POWER MACPAC, an Apple Retailer, we developed a comprehensive classroom training program for their customers, including monthly email updates and producing two training videos in Mac OSX and iPhoto.
•At A BUSINESS COLLEGE, we taught classes in Microsoft Word, Excel, Access, PowerPoint, and Publisher. Other subjects included Introduction to Business, Advertising, Human Resources, Professional Development, and Introduction to Computers.
Click here to contact us to discuss your corporate training project.
